NOVA Computer Solutions specializes in helping professionals in the dental industry with all their technology services and technical support. Looking for great information on how your dental practice can use technology to better serve patients? You’ve come to the right place.
Instagram is taking on Pinterest, Snapchat, and Facebook to compete for a larger chunk of the social content sharing market with a new branding innovation. Who is the current king of Social Media? That depends on who you ask. With the variety of social platforms — Facebook, Instagram, Twitter, Snapchat, the list goes on — […]
Looking for quick tips to optimize your Microsoft Outlook experience? Check out this article that includes all you need to know to get the most out of Microsoft Outlook. With over a billion users worldwide, Microsoft Outlook is the preferred email program for business owners. Though other email programs have some of the same features, […]
Where you work is no longer defined by four walls and a door – not even by cubicle walls. Gone are the days where productivity requires a set geographical location, at least for some roles, anyway. Recent years have seen the rise of the remote workforce that can effectively collaborate on projects from across the […]
We are addicted to our phones. These little boxes of life give us the capabilities to seamlessly stream Netflix or Hulu, update spreadsheets and respond to emails for work, all from wherever we are at the moment–whether we’re on a train commuting to and from work or waiting in line at the grocery store. But […]
Not only are healthcare organizations at risk due to cybercrime, so are their patients. Imagine having to turn away patients because your computers are shut down due to a ransomware attack. Or, having to “blindly” treat your patients because you can’t access their medical records unless you pay criminals a ransom. A ransomware attack can […]
Technology is advancing faster than ever before. We can now connect and create on a broader scale than many ever thought possible. However, as our technology advances, people are questioning the security of these cutting-edge systems. While most of our private and confidential information is thought to be protected, the truth is disheartening. Hard drives […]
Microsoft Word is what many of us use to read and create new documents. This might mean writing essays for school, novels in your free time, or step by step instructions for work. Whatever you’re doing, it’s important that you be able to access your files quickly and efficiently. A problem that some users face […]
If you run a business, chances are that you’ve thought about moving to an online productivity suite. The two most popular in recent years is Google’s G Suite and Microsoft’s Office 365. Touted as “innovative” and “the next big thing,” Microsoft’s productivity suite is a revolutionary concept when it comes to operating systems and computing. […]
A security gap in countless Intel processors places what should be private user data at serious risk. Kernel memory is the portion of a device’s memory that is dedicated to the most essential core components of that device’s operating system and their interaction with system hardware. It is, for the most part, a technical aspect […]
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NOVA-MAINTAIN Program Terms and Conditions
This Agreement was entered between NOVA Computer Solutions L.L.C. referred to as “NOVA” and the above referenced client also referred to as “Client”. The parties agree to abide by the terms and conditions as set forth in this agreement.
Period of the Agreement: This Agreement is effective as of the contract effective date and remains in effect for 36 months. The contract is renewed automatically after the initial 36 months on a 12 month basis. Upon termination there shall be no refund or credits allowed.
System Maintenance Services: Professional services include, but are not limited to time spent – either at Client or NOVA’s site. (a) Exclusions: Unless so specified, the Covered System does not include any cabling, or any wiring external to the Covered System, telecommunications devices (including modems), peripheral equipment, software. In no event shall the Covered System include removable magnetic or optical media, ink ribbons, toner cartridges, paper or other supplies, expendables or services.
System Maintenance Services: NOVA shall perform Virtual Maintenance Services at least once per month. If client experiences a Major Alarms the client will notify NOVA by telephone. Client shall cooperate with NOVA’s reasonable requests for assistance to determine the cause of the reported problem and whether an on-site Maintenance Service visit is required. NOVA may assist Client with additional services outside the scope of the Maintenance Services. This assistance will be billed at NOVA’s prevailing hourly rate.
Fees: The monthly Fee shall be invoiced in full at the beginning of every month. Any other amounts due hereunder, including the applicable Surcharge Rate or any reimbursable out-of-pocket costs, shall be invoiced monthly as well. The rate for additional time needed per month for System Maintenance Services will depend on the package you select. No Travel Cost Within in 25 Miles of Primary Support Office, Discounted Rate for over 25 miles.
Certain Client Responsibilities: Client shall ensure that: (I) all software and hardware is installed and operated according to applicable manufacturer specifications; (ii) all upgrades and releases have been properly installed; (iii) a uninterrupted and suitable power supply and other environmental conditions have been implemented and maintained; (iv) suitable surge protection devices have been implemented; (v) no other equipment or software having an adverse impact on the system have been introduced; (vi) no repair attempts or other changes have been made other than by or with the express approval of NOVA or the applicable manufacturer, (vii) the systems haven’t been mishandled, neglected, abused, damaged by fire, lightning or water, or otherwise subjected to unusual electrical or physical stress (viii) Client periodically makes and stores in a safe place archival copies of all software and all valuable data. (a) Failure to Comply. NOVA may refuse to provide Service or may treat any such work as Other Billable Maintenance Service at NOVA’s prevailing hourly rate.
Cancellation Policy: NOVA or Customer may cancel this contract for any reason with 90 days written notification.
Limited Warranty: Client must notify NOVA of any dissatisfaction, problems, or concerns within 3 days of the date the services were provided. Client will grant NOVA a reasonable amount of time to resolve problem to Client’s satisfaction. NOVA represents and warrants that it will use its best efforts to perform Maintenance Services in a competent and workmanlike manner.
Limitation of Liability: NOVA shall have no liability or responsibility to Client or any other person or entity with respect to any liability, loss, or damage caused directly or indirectly by a manufacturer or third party equipment or programs sold or provided by a manufacturer or third party. This includes, but not limited to, any interruption of service, loss of business or anticipatory profits, or consequential damages resulting from the use or operation of the equipment. NOVA shall not be liable for any loss of data at any time, under any circumstances. Client is responsible for backing up all its data before NOVA performs any service.
Late Charges, Collections and Attorneys’ Fees: Client will be charged $40.00 for each returned check. Client will be responsible for all attorney fees and costs incurred and collection fees. Any late payment shall be subject to any costs of collection, reasonable legal fees and shall bear interest at the rate of eighteen (18) percent per month or fraction thereof until paid. Client shall pay amounts invoiced under the terms of this Agreement within seven (7) days after receipt of invoice. In any dispute, action, arbitration, bankruptcy, probate, or administrative or judicial proceedings, or any settlement thereof, NOVA shall be entitled to recover attorney’s fees and costs.
Fee Increases: This contract has an automatic 5% increase yearly and NOVA reserves the right to revise fees at any time. NOVA will provide the Client of the updated fee’s, other than the automatic yearly increase, fifteen (15) days prior to the next month’s invoice.
I / We have read and understand the Terms and Conditions above and agree to be bound by them by digitally accepting the attached quote for services.
