NOVA Computer Solutions specializes in helping professionals in the dental industry with all their technology services and technical support. Looking for great information on how your dental practice can use technology to better serve patients? You’ve come to the right place.
We hear about this all the time. A business owner knew what services he was supposed to be getting from his tech service company – and that his network and computers were up and running, but he was charged for products and services that he never authorized.
May 12th is Mother’s Day – what are your plans to mark the occasion? Flowers? A special meal? A day out with the kids? Whatever your plans are, take some time this Sunday to celebrate all of the mothers in your life, not just your own. And if this is your day? The NOVA Computer Solutions […]
A major accounting software and cloud services company has been hit by malware, affecting their many clients across the US. Wolters Kluwer, a major provider of tax accounting software and cloud services, has been hit by malware. The many financial software services they offer to clients across the country have been down since Monday, May […]
For today’s tech blog we’re going to discuss open source software. What is it, and how is it different from other types of software? In simple terms, open source software is a term for any program whose source code has been publicly released, allowing for others to modify it however they like. Software Types It’s […]
Microsoft began notifying Outlook.com users of a 2019 security breach that occurred between January 1st and March 28th. Hackers were unintentionally given unauthorized access to some accounts, where they were then able to view subject lines, email addresses, and folder names. While no login details—including passwords—were directly accessed as part of this breach, Microsoft did […]
April 24th is Administrative Professionals Day, which is an occasion worth celebrating. No office can function without hardworking and dedicated administrative staff, so why not take this as an opportunity to remind them how much you value them? Treat your administrative staff to a little something special today, and let them know how […]
A New Hampshire multi-dentist practice contacted NOVA Computer Services looking for help in selecting and implementing new practice management software. The administrator needed advice on whether Edge Cloud 6 was the right choice for oral surgeons in the practice.
Whether you are already using a practice management software, or just starting to think about using one, Ortho2 has the practice management solution that you should consider.
Firewalls were developed over thirty years ago and function as the first line of defense for many business networks. This piece of network equipment is a perimeter defense that determines whether packets can move into or out of the network. While the basic concept of a firewall is simple, the way that it performs this […]
Attention North Vancouver Businesses: Are You Worried About Your IT Services Provider?
Get A Free Second Opinion Today from Compunet.
Our comprehensive assessment includes:
A thorough analysis of your current IT company’s performance
A customized action plan to tackle all operational issues
A detailed budget and project plan for seamless execution
Don’t let IT issues hold back your business. Gain the clarity you need to get your IT on the right track. With our no-obligation, risk-free assessment, you have nothing to lose. Contact Compunet now.
Interested?
Schedule Your Initial Consultation with NOVA Computer Solutions Today.
Get Your Free Immediate Quote From NOVA Computer Solutions
Free Dark Web Scan to Reveal Your Leaked Passwords
Fill out the form below to start the process.
NOVA-MAINTAIN Program Terms and Conditions
This Agreement was entered between NOVA Computer Solutions L.L.C. referred to as “NOVA” and the above referenced client also referred to as “Client”. The parties agree to abide by the terms and conditions as set forth in this agreement.
Period of the Agreement: This Agreement is effective as of the contract effective date and remains in effect for 36 months. The contract is renewed automatically after the initial 36 months on a 12 month basis. Upon termination there shall be no refund or credits allowed.
System Maintenance Services: Professional services include, but are not limited to time spent – either at Client or NOVA’s site. (a) Exclusions: Unless so specified, the Covered System does not include any cabling, or any wiring external to the Covered System, telecommunications devices (including modems), peripheral equipment, software. In no event shall the Covered System include removable magnetic or optical media, ink ribbons, toner cartridges, paper or other supplies, expendables or services.
System Maintenance Services: NOVA shall perform Virtual Maintenance Services at least once per month. If client experiences a Major Alarms the client will notify NOVA by telephone. Client shall cooperate with NOVA’s reasonable requests for assistance to determine the cause of the reported problem and whether an on-site Maintenance Service visit is required. NOVA may assist Client with additional services outside the scope of the Maintenance Services. This assistance will be billed at NOVA’s prevailing hourly rate.
Fees: The monthly Fee shall be invoiced in full at the beginning of every month. Any other amounts due hereunder, including the applicable Surcharge Rate or any reimbursable out-of-pocket costs, shall be invoiced monthly as well. The rate for additional time needed per month for System Maintenance Services will depend on the package you select. No Travel Cost Within in 25 Miles of Primary Support Office, Discounted Rate for over 25 miles.
Certain Client Responsibilities: Client shall ensure that: (I) all software and hardware is installed and operated according to applicable manufacturer specifications; (ii) all upgrades and releases have been properly installed; (iii) a uninterrupted and suitable power supply and other environmental conditions have been implemented and maintained; (iv) suitable surge protection devices have been implemented; (v) no other equipment or software having an adverse impact on the system have been introduced; (vi) no repair attempts or other changes have been made other than by or with the express approval of NOVA or the applicable manufacturer, (vii) the systems haven’t been mishandled, neglected, abused, damaged by fire, lightning or water, or otherwise subjected to unusual electrical or physical stress (viii) Client periodically makes and stores in a safe place archival copies of all software and all valuable data. (a) Failure to Comply. NOVA may refuse to provide Service or may treat any such work as Other Billable Maintenance Service at NOVA’s prevailing hourly rate.
Cancellation Policy: NOVA or Customer may cancel this contract for any reason with 90 days written notification.
Limited Warranty: Client must notify NOVA of any dissatisfaction, problems, or concerns within 3 days of the date the services were provided. Client will grant NOVA a reasonable amount of time to resolve problem to Client’s satisfaction. NOVA represents and warrants that it will use its best efforts to perform Maintenance Services in a competent and workmanlike manner.
Limitation of Liability: NOVA shall have no liability or responsibility to Client or any other person or entity with respect to any liability, loss, or damage caused directly or indirectly by a manufacturer or third party equipment or programs sold or provided by a manufacturer or third party. This includes, but not limited to, any interruption of service, loss of business or anticipatory profits, or consequential damages resulting from the use or operation of the equipment. NOVA shall not be liable for any loss of data at any time, under any circumstances. Client is responsible for backing up all its data before NOVA performs any service.
Late Charges, Collections and Attorneys’ Fees: Client will be charged $40.00 for each returned check. Client will be responsible for all attorney fees and costs incurred and collection fees. Any late payment shall be subject to any costs of collection, reasonable legal fees and shall bear interest at the rate of eighteen (18) percent per month or fraction thereof until paid. Client shall pay amounts invoiced under the terms of this Agreement within seven (7) days after receipt of invoice. In any dispute, action, arbitration, bankruptcy, probate, or administrative or judicial proceedings, or any settlement thereof, NOVA shall be entitled to recover attorney’s fees and costs.
Fee Increases: This contract has an automatic 5% increase yearly and NOVA reserves the right to revise fees at any time. NOVA will provide the Client of the updated fee’s, other than the automatic yearly increase, fifteen (15) days prior to the next month’s invoice.
I / We have read and understand the Terms and Conditions above and agree to be bound by them by digitally accepting the attached quote for services.
