NOVA Computer Solutions specializes in helping professionals in the dental industry with all their technology services and technical support. Looking for great information on how your dental practice can use technology to better serve patients? You’ve come to the right place.
Smooth Operator Strikes Again: Trojanizing 3CX Software in a Sneaky Software Supply Chain Attack Heads up, folks! The Smooth Operator campaign is back in action, and this time it’s trojanizing 3CX software in an ongoing software supply chain attack. It’s a classic case of a wolf in sheep’s clothing, and we’re here to dissect the […]
World Backup Day on March 31 – Are You Geared Up and Ready? Get ready for World Backup Day on March 31 and secure your digital life! Learn the importance of backing up your data and how to be prepared. Heads up, folks! World Backup Day is just around the corner on March 31. Are […]
Microsoft Places: The Tool Making Remote Work More Manageable As remote work becomes increasingly common in the digital age, businesses seek ways to improve communication and collaboration among remote teams. Microsoft Places, a feature in Microsoft Teams, is the solution to this challenge. Providing location data of team members enables colleagues to easily connect and […]
2023 Cybersecurity Maturity Report: A Comprehensive Analysis In today’s digital age, cybersecurity is a crucial aspect that businesses and organizations cannot ignore. Cyber attacks have become more sophisticated and frequent, posing a significant threat to the integrity and confidentiality of sensitive information. As a result, businesses and organizations need to develop and implement robust cybersecurity […]
Accelerate AI with Azure’s Powerful and Scalable Virtual Machine In today’s digital world, Artificial Intelligence (AI) has emerged as a crucial tool for businesses to improve efficiency and enhance customer experiences. However, developing and deploying AI models can be complex and time-consuming, requiring significant computational resources. To address these challenges, Microsoft Azure recently released a […]
Unleashing the Power of Microsoft Designer App with DALL-E 2 AI If you are looking for a graphic design tool that can give you more than what meets the eye, you need the Microsoft Designer app. Microsoft Designer app is a graphical design tool in Microsoft that has taken a new leap with the latest […]
When looking for an IT firm for your dental practice, you have much to consider. You need a firm that can help you manage your front-end and back-end operations, keep your data and IT assets secure, help you leverage IT to solve business problems, and charge you transparent and affordable rates.
Every Business Is Quickly Adopting These Cybersecurity Strategies Cybersecurity is a critical aspect of any business that cannot be ignored. In today’s world, where businesses rely heavily on technology, it’s essential to have a robust cybersecurity strategy in place to protect against potential threats. As technology continues to evolve, so do the techniques used by […]
The Power of Advanced Technologies for Unbeatable Cybersecurity Cybersecurity is an ever-evolving field that requires constant vigilance to stay ahead of the latest threats. With the proliferation of digital technologies, businesses, and individuals are becoming increasingly vulnerable to cyber attacks, which can lead to devastating consequences. In fact, according to a recent study, cybercrime costs […]
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NOVA-MAINTAIN Program Terms and Conditions
This Agreement was entered between NOVA Computer Solutions L.L.C. referred to as “NOVA” and the above referenced client also referred to as “Client”. The parties agree to abide by the terms and conditions as set forth in this agreement.
Period of the Agreement: This Agreement is effective as of the contract effective date and remains in effect for 36 months. The contract is renewed automatically after the initial 36 months on a 12 month basis. Upon termination there shall be no refund or credits allowed.
System Maintenance Services: Professional services include, but are not limited to time spent – either at Client or NOVA’s site. (a) Exclusions: Unless so specified, the Covered System does not include any cabling, or any wiring external to the Covered System, telecommunications devices (including modems), peripheral equipment, software. In no event shall the Covered System include removable magnetic or optical media, ink ribbons, toner cartridges, paper or other supplies, expendables or services.
System Maintenance Services: NOVA shall perform Virtual Maintenance Services at least once per month. If client experiences a Major Alarms the client will notify NOVA by telephone. Client shall cooperate with NOVA’s reasonable requests for assistance to determine the cause of the reported problem and whether an on-site Maintenance Service visit is required. NOVA may assist Client with additional services outside the scope of the Maintenance Services. This assistance will be billed at NOVA’s prevailing hourly rate.
Fees: The monthly Fee shall be invoiced in full at the beginning of every month. Any other amounts due hereunder, including the applicable Surcharge Rate or any reimbursable out-of-pocket costs, shall be invoiced monthly as well. The rate for additional time needed per month for System Maintenance Services will depend on the package you select. No Travel Cost Within in 25 Miles of Primary Support Office, Discounted Rate for over 25 miles.
Certain Client Responsibilities: Client shall ensure that: (I) all software and hardware is installed and operated according to applicable manufacturer specifications; (ii) all upgrades and releases have been properly installed; (iii) a uninterrupted and suitable power supply and other environmental conditions have been implemented and maintained; (iv) suitable surge protection devices have been implemented; (v) no other equipment or software having an adverse impact on the system have been introduced; (vi) no repair attempts or other changes have been made other than by or with the express approval of NOVA or the applicable manufacturer, (vii) the systems haven’t been mishandled, neglected, abused, damaged by fire, lightning or water, or otherwise subjected to unusual electrical or physical stress (viii) Client periodically makes and stores in a safe place archival copies of all software and all valuable data. (a) Failure to Comply. NOVA may refuse to provide Service or may treat any such work as Other Billable Maintenance Service at NOVA’s prevailing hourly rate.
Cancellation Policy: NOVA or Customer may cancel this contract for any reason with 90 days written notification.
Limited Warranty: Client must notify NOVA of any dissatisfaction, problems, or concerns within 3 days of the date the services were provided. Client will grant NOVA a reasonable amount of time to resolve problem to Client’s satisfaction. NOVA represents and warrants that it will use its best efforts to perform Maintenance Services in a competent and workmanlike manner.
Limitation of Liability: NOVA shall have no liability or responsibility to Client or any other person or entity with respect to any liability, loss, or damage caused directly or indirectly by a manufacturer or third party equipment or programs sold or provided by a manufacturer or third party. This includes, but not limited to, any interruption of service, loss of business or anticipatory profits, or consequential damages resulting from the use or operation of the equipment. NOVA shall not be liable for any loss of data at any time, under any circumstances. Client is responsible for backing up all its data before NOVA performs any service.
Late Charges, Collections and Attorneys’ Fees: Client will be charged $40.00 for each returned check. Client will be responsible for all attorney fees and costs incurred and collection fees. Any late payment shall be subject to any costs of collection, reasonable legal fees and shall bear interest at the rate of eighteen (18) percent per month or fraction thereof until paid. Client shall pay amounts invoiced under the terms of this Agreement within seven (7) days after receipt of invoice. In any dispute, action, arbitration, bankruptcy, probate, or administrative or judicial proceedings, or any settlement thereof, NOVA shall be entitled to recover attorney’s fees and costs.
Fee Increases: This contract has an automatic 5% increase yearly and NOVA reserves the right to revise fees at any time. NOVA will provide the Client of the updated fee’s, other than the automatic yearly increase, fifteen (15) days prior to the next month’s invoice.
I / We have read and understand the Terms and Conditions above and agree to be bound by them by digitally accepting the attached quote for services.
