NOVA Computer Solutions specializes in helping professionals in the dental industry with all their technology services and technical support. Looking for great information on how your dental practice can use technology to better serve patients? You’ve come to the right place.
Unlocking Business Growth: The Power of Customized IT Services In the ever-evolving digital landscape, businesses need more than a unique idea and a few customers to stand out. With the myriad technological advancements at our fingertips, ensuring that our IT infrastructure is tailored to match our businesses’ unique needs and goals is essential. Custom IT […]
The Crucial Role of Cybersecurity for Business Professionals In today’s digital age, almost every business task involves the Internet somehow. Whether it’s communication, banking, or storing sensitive company information, online platforms play a pivotal role. This means a growing responsibility for business professionals to be alert and proactive about cybersecurity threats. The Dangers Lurking Online […]
Mastering Excel’s Format Painter Feature Microsoft Excel, a powerful data manipulation tool, offers diverse formatting options to enhance the clarity and presentation of your spreadsheets. With the right tricks, you can ensure that your data communicates effectively and looks professional. This guide provides essential insights into Excel’s top formatting tools. Microsoft Excel’s Format Painter 1. […]
Layoffs and Cybersecurity: Navigating the Intricacies in Today’s Corporate Landscape The global business environment is constantly in flux, driven by economic uncertainties, technological advancements, and shifting market dynamics. One significant manifestation of these pressures is layoffs, which, while primarily viewed as a human resources challenge, often unearth a deeper, more concealed issue: the vulnerability of […]
IT Transformation: A Deep Dive into its Significance for Organizations In the digitally-driven age we’re living in, IT transformation is no longer just a buzzword; it’s a business imperative. Whether a multinational corporation or a small local shop, leveraging technology is crucial to maintaining relevance and competitiveness in any industry. So, what exactly is IT […]
Microsoft Editor vs Grammarly: An In-Depth Analysis for the Business World In today’s digital age, where content is king and precision is paramount, businesses must ensure their content is error-free and conveys the desired message effectively. Two giants in the writing assistant world are Grammarly and Microsoft Editor. While both tools promise improved clarity and […]
Microsoft 365 For Business vs. Enterprise: A Comprehensive Overview In the realm of productivity tools, Microsoft 365 has carved out a niche for itself, becoming a trusted platform for businesses around the globe. Particularly significant is its proficiency in a BYOD – or “bring your own device” – setting. Whether you’re teaming up from different […]
MGM Resorts Faces Fresh Cybersecurity Concerns MGM Resorts International, a titan in the hospitality sector, has once again found itself navigating the murky waters of cybersecurity threats. This isn’t about their luxurious suites or world-class amenities; it’s about a significant breach that has affected their primary website, online booking mechanisms, and a range of in-casino […]
The Importance of Cybersecurity in Today’s Digital Age In our rapidly evolving digital era, the significance of cybersecurity cannot be overstated. As businesses increasingly transition to digital platforms, safeguarding company data, intellectual property, and customer information has become a top priority. The digital landscape is rife with potential threats, from hackers employing sophisticated techniques to […]
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NOVA-MAINTAIN Program Terms and Conditions
This Agreement was entered between NOVA Computer Solutions L.L.C. referred to as “NOVA” and the above referenced client also referred to as “Client”. The parties agree to abide by the terms and conditions as set forth in this agreement.
Period of the Agreement: This Agreement is effective as of the contract effective date and remains in effect for 36 months. The contract is renewed automatically after the initial 36 months on a 12 month basis. Upon termination there shall be no refund or credits allowed.
System Maintenance Services: Professional services include, but are not limited to time spent – either at Client or NOVA’s site. (a) Exclusions: Unless so specified, the Covered System does not include any cabling, or any wiring external to the Covered System, telecommunications devices (including modems), peripheral equipment, software. In no event shall the Covered System include removable magnetic or optical media, ink ribbons, toner cartridges, paper or other supplies, expendables or services.
System Maintenance Services: NOVA shall perform Virtual Maintenance Services at least once per month. If client experiences a Major Alarms the client will notify NOVA by telephone. Client shall cooperate with NOVA’s reasonable requests for assistance to determine the cause of the reported problem and whether an on-site Maintenance Service visit is required. NOVA may assist Client with additional services outside the scope of the Maintenance Services. This assistance will be billed at NOVA’s prevailing hourly rate.
Fees: The monthly Fee shall be invoiced in full at the beginning of every month. Any other amounts due hereunder, including the applicable Surcharge Rate or any reimbursable out-of-pocket costs, shall be invoiced monthly as well. The rate for additional time needed per month for System Maintenance Services will depend on the package you select. No Travel Cost Within in 25 Miles of Primary Support Office, Discounted Rate for over 25 miles.
Certain Client Responsibilities: Client shall ensure that: (I) all software and hardware is installed and operated according to applicable manufacturer specifications; (ii) all upgrades and releases have been properly installed; (iii) a uninterrupted and suitable power supply and other environmental conditions have been implemented and maintained; (iv) suitable surge protection devices have been implemented; (v) no other equipment or software having an adverse impact on the system have been introduced; (vi) no repair attempts or other changes have been made other than by or with the express approval of NOVA or the applicable manufacturer, (vii) the systems haven’t been mishandled, neglected, abused, damaged by fire, lightning or water, or otherwise subjected to unusual electrical or physical stress (viii) Client periodically makes and stores in a safe place archival copies of all software and all valuable data. (a) Failure to Comply. NOVA may refuse to provide Service or may treat any such work as Other Billable Maintenance Service at NOVA’s prevailing hourly rate.
Cancellation Policy: NOVA or Customer may cancel this contract for any reason with 90 days written notification.
Limited Warranty: Client must notify NOVA of any dissatisfaction, problems, or concerns within 3 days of the date the services were provided. Client will grant NOVA a reasonable amount of time to resolve problem to Client’s satisfaction. NOVA represents and warrants that it will use its best efforts to perform Maintenance Services in a competent and workmanlike manner.
Limitation of Liability: NOVA shall have no liability or responsibility to Client or any other person or entity with respect to any liability, loss, or damage caused directly or indirectly by a manufacturer or third party equipment or programs sold or provided by a manufacturer or third party. This includes, but not limited to, any interruption of service, loss of business or anticipatory profits, or consequential damages resulting from the use or operation of the equipment. NOVA shall not be liable for any loss of data at any time, under any circumstances. Client is responsible for backing up all its data before NOVA performs any service.
Late Charges, Collections and Attorneys’ Fees: Client will be charged $40.00 for each returned check. Client will be responsible for all attorney fees and costs incurred and collection fees. Any late payment shall be subject to any costs of collection, reasonable legal fees and shall bear interest at the rate of eighteen (18) percent per month or fraction thereof until paid. Client shall pay amounts invoiced under the terms of this Agreement within seven (7) days after receipt of invoice. In any dispute, action, arbitration, bankruptcy, probate, or administrative or judicial proceedings, or any settlement thereof, NOVA shall be entitled to recover attorney’s fees and costs.
Fee Increases: This contract has an automatic 5% increase yearly and NOVA reserves the right to revise fees at any time. NOVA will provide the Client of the updated fee’s, other than the automatic yearly increase, fifteen (15) days prior to the next month’s invoice.
I / We have read and understand the Terms and Conditions above and agree to be bound by them by digitally accepting the attached quote for services.
