NOVA has implemented countless Weave installations for our dental clients. It’s a VoIP phone system that integrates with your practice management software to help you create more productive and meaningful conversations by serving up relevant details during every interaction.
Truly Connect With Your Patients
When a patient calls, Weave will display their name so your receptionist won’t have to ask who’s calling. This can make them feel more important and part of your practice family.
Weave will bring up other relevant patient information, such as upcoming appointments, overdue payments, or relevant information about them or their family members. This not only saves your staff time but provides a better communication experience for your patients.
Improve Your Patient Interactions
Weave combines all your communication streams from your PMS to your mobile device and business phone, into a single simple tool. Connect with your patients with features like two-way texting and easy appointment management.
You can also record their phone calls so you can refer to these recordings to identify patient needs or areas where to improve patient interactions. (In some states, this requires the patient’s consent.)
No More Missed Appointments
Weave will help to reduce canceled appointments and no-shows. Your patients will receive automatic appointment reminders that you can customize with your own content. You can also specify if you want the message to be sent via text or email, along with the time it’s sent.
No More Missed Calls
Weave can alert you of missed calls, and you can analyze the time of day this is occurring. Analyzing this data enables you to identify opportunities and make data-driven decisions to help improve your practice’s performance.
Weave can send a text message to patients after their appointment asking if they’d like to leave an online review. They will be sent to a link where they report if they were happy with your service.
If so, they will be directed to your Facebook or Google social media site where they can leave their review for others to see.
For patients who weren’t satisfied, they will be asked to provide feedback via a form that can only be seen by your staff. This valuable feedback can help you improve your patient services.
Strengthen patient communications, streamline daily tasks, and grow your practice’s revenue with Weave. For a complimentary demonstration, contact the team at NOVA.
As a consultant to dental practices, I help my clients maximize what can be done with their technology to maximize production and profit.