On a regular basis, we get calls from dental practices looking for a better quality of IT support. They’ve been working with their current provider for years, and have finally gotten fed up with the ongoing problems.
You wouldn’t believe some of the horror stories we hear, and some of the messes we see in server closets, under desks, and on their systems.
The question is: are you getting the level of service you need from your IT company? If you’ve been with them for a while, it’s easy to get complacent. It’s easy to go with that old assumption – “better the devil you know than the one you don’t”.
Allow us to give you some perspective…
No matter how long you waited, at what point did you call your IT support company again to find out where your technician was, and when to expect him? How many times do you think it’s acceptable for this to happen?
The fact is that, the more you let them get away with it, the more likely it is to keep happening. They really only have to be there on time often enough to ensure you don’t decide to take your business elsewhere. That’s why it’s your responsibility to hold your IT support to task – or to find a more reliable one.
If it was their responsibility to properly manage the cabling over the past decade of service, why should the client have to pay for them to clean it up?
What you may not know is that saving money by buying cheap may cost you more in the long run. The fact is that cheap computers typically don’t last very long – you might get a couple of years of service out of one, whereas better-made brands can last more than 5 years.
Their IT company should know that and should have taken the initiative to replace their hardware, and make sure they’re kept at peak efficiency.
One of the most common ways cybercriminals get into a network is through loopholes in popular software, applications, and programs. Despite how advanced modern software is, it is still designed by humans, and the fact is that humans make mistakes.
Due to this, much of the software you rely on to get work done every day could have flaws — or “exploits” — that leave you vulnerable to security breaches.
Many of the most common malware and viruses used by cybercriminals today are based on exploiting those programming flaws; to address this, developers regularly release software patches and updates to fix those flaws and protect the users. This is why it’s imperative that you keep your applications and systems up to date.
All of this is to say – are you getting what you need from your IT company? If not, then it’s time to do something about it. Find an IT company you can rely on to take care of your technology, answer when you call, and keep you compliant.
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As a consultant to dental practices, I help my clients maximize what can be done with their technology to maximize production and profit.