Annual Statement of Work

Annual Statement of Work

This SOW is in conjunction with the Master Services Provider Agreement or “MSA”. This SOW does not replace the MSA but incorporates all the provisions and obligations set forth in the MSA. The current MSA may be accessed by the following link: Terms and Conditions – NOVA Computer Solutions to our legal document pages. Should any provision of the MSA and this SOW conflict, the SOW shall take precedence. MSP provide the Services described below to the standards stated in the MSA.

This Statement of Work (“SOW”) dated 2nd November 2023 (“SOW Effective Date”) supplements the Master Services Agreement effective as of 02 November 2023 (the “Agreement”) by and between NOVA Computer Solutions, LLC (“MSP”) and (“Customer”), Customer Name, Customer Address – Street, City, State Zip. This SOW consists of the terms below, the signature page, and any unique attachments to this
SOW, which are all incorporated into the Agreement by this reference and are made a part of the Agreement
by all intents and purposes.

Services will be provided and limited as indicated in the check boxes below. Further service offerings can
be secured via subsequent SOW’s.

Services offerings are based on the NIST (or other National Standard) however, services alone will not
achieve compliance and Client should review the National Standard at Cybersecurity | NIST to review the broader requirements. MSP does not provide any National Standard/Law/Regulation compliance services and services provided will be limited to those elected below or as modified in subsequent SOW’s.

Capitalized terms used herein, unless otherwise defined, will have the meanings given to them in the Agreement.

1. Period of the Agreement

This Agreement is effective as of the contract effective date and remains in effect for 36 months. The contract is renewed automatically after the initial 36 months on a 36-month basis. Upon termination there shall be no refund or credits allowed.

2. Services Offerings (Services will be provided directly by MSP or as indicated.)

[ ] Antivirus software and management of software via Eset Inc.

[ ] Next-Generation Protection via Huntress Labs.

[ ] Monitoring and alerting of computers, servers, firewall, and network equipment via Connectwise.

[ ] Automated and manual maintenance of computers and servers (including software updates, patch management, and database management) via Connectwise.

[ ] Helpdesk Services

[ ] Project Services – design, quoting, implementation, and management.

[ ] Staff education on proper technology hygiene – weekly security tips & monthly newsletter.

[ ] Cyber-Security Training – via Breach Secure Now.

[ ] Backup & Disaster Recovery Services – via StorageCraft.

[ ] Drive Encryption – Drive encryption for all Laptops and Servers via Bitlocker.

[ ] Email Encryption – Email Encryption for HIPAA Compliance via Intermedia.

[ ] M365 Archiving – via StorageCraft.

[ ] VPN Connections – Virtual Private Network Connections (Remote connections to the office) via SonicWall.

[ ] SonicWall Network Security Appliance – (Internet Router) via Sonicwall.

[ ] Sentinel One XDR Solution – via SentinelOne.

[ ] VoIP – Voice over Internet Protocol Telephones via 8×8.

[ ] M365 – Microsoft 365 – 1 Year Commitment Required

[ ] HAAS – Hardware as a Service

*Please go to our website to the 3^rd Party Providers sections for the current links to the indicated providers Terms and Conditions to which you may be subject.

3. Services Outside The Scope of MSP’s Service Offerings

4. Availability & Hours of Operation

Day	Time	Availability
Monday – Friday	6:00 AM – 6:00 PM	Unlimited remote service. Onsite support $145.00.
Saturday – Sunday	10:00 AM – 3:00 PM	After-Hours Remote / Onsite Support billed at Weekend Labor Rate $265.00
Holidays	Office is Closed	After-Hours Remote / Onsite Support billed at Holiday Labor Rate

5. Scheduled Equipment /Location-Specify equipment under SOW.*

Servers		___
Desktop/Laptops		___
Business Continuity Plan – StorageCraft 499GB Backup Appliance (1Yr Retention		___
Total Monthly Free Support Hours included:		___
Security Plus (NextGen-Protection)		___
Breach Prevention Plan		______

*Equipment list in Exhibit A

6. Limitation of Liability

MSP’s aggregate liability arising from or out of or relating to services rendered under tis SOW shall be limited to the fees paid under this sow for the previous three (3) months. This limitation of liability shall extend to all services and products provided by MSP, unless agreed to otherwise by Customer and MSP, in writing. The Customer shall hold MSP harmless and provide any necessary payment of costs and expenses to MSP for any and all liability resulting from any claim that exceeds this limitation of liability stated herein.

7. Products Included (Hardware and/or Software)

7.1 VPN Connections – Virtual Private Network Connections (Remote connections to the office) SonicWall Network Security Appliance Service and products under this Agreement do not include any service or products not specifically provided for in this Agreement. If said service or product is not included in this SOW, then MSP is not responsible for said service or product.

8. Third Party Providers(s)

To enhance the services deliverables provided by MSP the MSP may utilize third party providers for certain services. In addition to the MSP, client MAY BE legally bound to the third-party provider’s Terms and Conditions. The 3rd party provider and link is available at our web site under the 3rd Party provider tab. Client may also be subject to and any other agreements and documents presented by the third party provider that are required to provide the services, each as amended by the third party provider from time to time.

Service	Providers	Terms & Conditions**
Backup & Recovery	StorageCraft	Terms and Conditions – NOVA Computer Solutions
Virus Protection	Eset	Terms and Conditions – NOVA Computer Solutions
Next Generation Protection	Huntress Labs	Terms and Conditions – NOVA Computer Solutions
RMM Tool	Connectwise	Terms and Conditions – NOVA Computer Solutions
PSA Tool	ConnectWise	Terms and Conditions – NOVA Computer Solutions
Infrastructure Document Management	ITGlue	Terms and Conditions – NOVA Computer Solutions
Breach Presentation Platform	Breach Secure Now	Terms and Conditions – NOVA Computer Solutions
Sonicwall Network Security Appliance	Sonicwall	Terms and Conditions – NOVA Computer Solutions
Hard Drive Encryption	Bitlocker	Terms and Conditions – NOVA Computer Solutions
Email Encryption	Intermedia	Terms and Conditions – NOVA Computer Solutions
XDR Software	SentinelOne	Terms and Conditions – NOVA Computer Solutions

*** Third Party Providers may be changed/replaced during the service period

9. Fees

Fees will be $0.00 per month plus applicable taxes, invoiced to Client on a monthly basis, and will become due and payable on the first day of each month. Services will be suspended if payment is not received within 10 days following date due.

10. Taxes

It is understood that any Federal, State or Local Taxes applicable shall be added to each invoice for services or materials rendered under this Agreement. Client shall pay any such taxes unless a valid exemption certificate is furnished to MSP for the state of use.

11. Billing

CLIENT billing will be by automatic withdrawal from checking account at the beginning of each month. Any late payments for invoiced services beyond the 1st of the month will be accessed a daily late charge based on an annual rate of 18% of the amount outstanding. Non-payment will result in temporary stoppage of services; CLIENT will have 15 days to make payment or services will be temporarily suspended until all payments are made in full.

ACH Billing	X
Monthly Reoccurring Service Fee:								$0.00
Initial Setup Fee								$0.00
Total Due								$0.00

12. Cancellation

All contracts that are canceled prior to term agree to pay for the remainder of the contract until the
termination date and all off-boarding time and material fees. All Microsoft365 licenses are renewed
yearly.

13. Fee Increases

This contract has an automatic 5% increase yearly and MSP reserves the right to revise fees at any time. There is also an annual agent license fee for each PC and Server that is managed of $28.00. NOVA will provide the Client of the updated fee’s, other than the automatic yearly increase, fifteen (15) days prior to the next month’s invoice. NOVA has included .75 hours for
onboarding each PC and Server. If NOVA exceeds the .75 hours for onboarding each PC or Server, there will be additional labor billed to bring the PC’s and or Server up to date at $145.00 per hour.

14. MSA Modifications

This SOW is effective only upon execution by MSP and Client. Each party hereto warrants and represents that this SOW and Master Services Agreement constitute the legal, valid, and binding obligation of such party as of the SOW Effective Date.

MSA with its provisions and obligations incorporated into this SOW can be accessed at: http://MSP.com/terms & conditions. Sign below to indicate your acceptance, of both the MSA and SOW and we’ll do the same.

 

MSP: NOVA Computer Solutions Client: Client Name

 

Signature: __________________________ Signature: __________________________

Name: ________________________________ Name: _____________________________

Title: ________________________________ Title: ______________________________

Date: __________________________ Date:______________________________

EXHIBIT A

Scheduled Equipment /Location

Please see Quote (Quote Number)