Is your dental practice waiting out slow connections or providing speedy service to your patients? See how your network infrastructure and technology can make a difference.
Few people look forward to going to the dentist, knowing that there are likely to be uncomfortable procedures and the ignominy of having someone poke about in your mouth for a bit. While you can help improve the patient experience through a warm, welcoming atmosphere and hiring exceptional staff members, sometimes procedures are simply something to be endured. If patients find themselves having to wait around for technology that is slower than expected or doesn’t work as it’s supposed to, that can add to their frustration and anxiety — neither of which is helpful as your team is providing necessary and beneficial care. When you’re able to trust that your network is speedy and your technology is always working well, you can reduce the annoyance factor for patients and help your providers offer the best possible care without worrying about reduced efficiency in your office.
There is little patience for time spent waiting for computer screens to refresh or wondering whether or not your network is going to respond as expected. Patients and staff members alike expect their technology to simply work — and waiting for help desk support erodes efficiency at a rapid pace. When you create a forward-thinking environment towards technology by investing in proactive support measures, you’re helping improve the patient experience by speeding them along their way with happy staff members who are delighted to provide good service.
One of the key challenges for dental offices is ensuring that people return for their dental appointment at the scheduled time. Since appointments are often several months apart, it’s all-too-easy for patients to misplace their reminders or forget about an upcoming appointment. Integrated technology solutions provide a wealth of options that will help you fill patient appointments and keep your office running smoothly. From automated reminders via email and SMS text to eNewsletters or blogs that keep your name top of mind in the community, there are many ways that a proactive approach to technology can help your marketing and operations stay on track.
From digital dentures to augmented reality, dentists are taking full advantage of the rise of digital dentistry. According to Dr. Lou Shuman, CEO of Cellerant Consulting Group, “We are entering a new era in dentistry –– one that will change how we diagnose, treat and manage our patients and practices,” Dr. Shuman said. “This was a breakthrough year in product and services technologies.” The one thing that all of these tech advances have in common is the need for a solid infrastructure upon which to build your advanced functionality.
Your patients and staff deserve the best — and the professionals at NOVA Computer Solutions are available to provide the reliable, trustworthy service that you expect. High-quality service is a hallmark of good business practices, and our experts are well-versed in supporting the unique challenges of dental offices. Contact us today at 888-711-3234 or fill out our quick online form to receive your free initial consultation. We’ll work with your team to fully understand the needs of your dental practice and provide best-practices insight for potential improvements.