Looking for IT services for your orthodontic practice? Find out what to expect regarding costs with our comprehensive guide. From hardware and software to network security and data backup, we’ll cover all the essentials to help you make informed decisions about your practice’s IT needs. Trust our expertise to help you streamline your operations and keep your business running smoothly.
How much should you pay for dental practice IT support?
Treating patients in your clinical facility and overseeing the management of the business end of your dental practice amounts to more than a full-time job. Trying also to manage your own IT can cause slippage in either patient treatment quality, legal compliance, or proper maintenance of IT systems—or all three. After all, there are only so many hours in the day.
There’s not just the challenge of devoting time to myriad routine IT management and maintenance tasks, as necessary, to keep your network systems, applications, and data storages secure and running properly over time. There is also the challenge of knowing what to do for quality IT management.
Having an experienced IT management specialist with the skills necessary to set up and manage specialized dental IT systems is the most practical way for small to medium-sized dental practices to manage their IT.
Managed IT Services for dental offices, including managing your network, integrated dental practice management platform, individual applications, HIPAA compliant administrative processes, dental office operating practices, and policies (including security, best practices for IT use, etc.). It also includes routine updating and upgrading to keep them current and interacting properly with ever-evolving external network systems.
So, the question remains—how much should you expect to pay for services from a dental IT management/support company? Here’s some key information to help you decide on outsourcing IT services for your dental practice.
Prices can vary so much between service providers that provide the dramatic-looking range here is not very useful. Ultimately, the price you will receive from a good IT services provider will mostly be due to the unique needs of your dental practice and the level of service coverage you choose. There are several common IT services pricing model options, which we’ll explain in a minute to suit the extent of service you choose.
However, to select the most appropriate IT services for your needs and to get the most value for the amount you budget for your IT, there are several important things to be aware of when obtaining prices, which we’ll explain below.
An IT system for a small to medium-sized dental office needs the same level of protection from external threats like viruses and information thieves as any other organization that manages client data.
Cybercrime against small businesses and professional practices is rampant because hackers are especially attracted to systems they assume are less well protected. So, it is especially critical for dental practices to ensure the security of Protected Patient Information, per HIPAA law.
Dental practices are required by law to ensure HIPAA compliance, at risk of shocking financial penalties for breaches. Not to mention the risk of reputational damage from being listed on HHS.gov as a dental practice with a HIPAA breach.
The above concerns add to maintaining efficient patient record keeping, billing, communications, and a smooth patient experience.
It’s more than a dental professional. An office manager can manage long-term without serious risk to security, operational continuity, and patient service quality. And, the lonely IT guy that a small to medium-sized dental practice may hire typically costs more than Managed IT Services, is not available on off-time or sick time and lacks the resources of continually updated industry knowledge and technology and purchasing discounts that an IT services company brings to dental office IT management.
When choosing an IT services provider for your dental practice, pick one that offers the value in specialized services for dental practices that you need, not just the one with the lowest (or highest) price quote. And keep an eye out for hidden fees and unusually long-term contracts that may lock you into a financial obligation that can weaken your position if IT service quality diminishes over time.
With the above caveats in mind, expect to encounter one or more of the several typical pricing models below for Managed IT Services for your dental practice.
IT services providers’ pricing is usually structured according to one of the three arrangements described below. Some may offer combinations of two or more of these or may offer a choice between these:
Managed IT Services and break-fix pricing models are the two that you’ll likely consider when exploring IT support options for your dental office. So, the question becomes—how to get the particular services you need without paying for unnecessary added services, hidden fees, or inflated contract prices. At this point, the thing to do is consider the advantages and disadvantages of each of the two most popular pricing models.
Managed IT Services
Break-Fix IT Services
Potential Hidden Fees and Service Exclusions
Don’t grant access to any part of your IT equipment or system to an IT services provider until you are thoroughly clear on these points:
In addition to getting clear terms, as explained in the above section, to help further ensure against disappointment due to unexpected service exclusions or inflated service costs, ask your prospective IT support services provider the following questions before you agree to work with the company.
As a dental professional, you naturally want to focus your time and energies on providing your patients with the best possible results and experience. Avoid having to make yourself a quasi-IT support person as well. Instead, educate yourself on IT support services offerings and pricing. Obtain an IT systems assessment for your dental practice to understand your office’s unique needs better.
Beyond that, ensure you are clear on what you’re getting before committing to an agreement for IT services to avoid unexpected issues and later escalating costs.
For complete information on Dental Practice IT Support and appropriate pricing ranges for dental practice IT management services, call NOVA at (703) 499-8760 to arrange to speak with an expert. As you’re your no-obligation IT systems assessment.