When Latortue Smiles needed an IT company after their existing firm left them high and dry, NOVA Computer Solutions stepped into action.
Key Points:
When you chose to enter dentistry, chances are you weren’t focused on becoming an IT expert. Your primary aim was to deliver unique expertise, intellect, and equipment to cater to people’s oral health.
Technology came into play to help your workday progress smoothly and efficiently. As a result, you need IT solutions that streamline your administrative and clinical operations to:
However, going at technology alone in an industry full of cyber threats, compliance requirements, and high customer expectations can increase your risk. Your practice can benefit from leveraging an IT service provider specializing in the dental industry to take care of your technology needs while you focus on your patients.
Depending on various variables, outsourcing IT for your dental practice can be a blessing or a curse. Choosing the correct type of IT company that suits your needs is one of the most important variables to consider.
The main challenge when choosing an IT service provider is that many providers sound precisely the same on their websites. This calls for a keen evaluation process to find the right candidate to avoid ending up with a provider that doesn’t meet your expectations.
Latortue Smiles dental practice had an experience with an MSP that didn’t meet their expectations.
Daniel, the administrator for Latortue Smiles, says that their practice hired an IT company and presumed they could handle their IT requirements after renovation. However, their new IT partner reneged on their responsibilities and stopped returning their calls when the time of need came.
The IT company gave the practice sketchier and sketchier responses as days went by, and they couldn’t provide clear answers, get on-site, or do a virtual tour.
The Latortue Smiles administrator clarified that their dental practice had paid all the deposits months in advance because their dental practice was almost done with the renovation and would utilize IT support. Instead of support, the previous provider stood them up, leaving them inoperational.
Latortue Smiles had to look for another service provider at the last minute. After the wait, the dental practice started to hunt around for a provider specializing in their area.
The dental practice realized something was amiss and could ultimately affect their operations once the renovation was over.
In their search for a professional IT services company with a deep understanding of the dental industry, Latortue Smiles came across NOVA Computer Solutions.
NOVA called back promptly, which Daniel says was a good sign. Latortue Smiles noticed that the team from NOVA was asking intelligent questions that showed they knew what a dental practice is supposed to do.
With over 20 years of experience in the IT field, NOVA had the knowledge and expertise to provide the dental IT services that Latortue Smiles needed. In addition, NOVA is located in the DC Metro area, so they are familiar with the local dental regulatory requirements.
NOVA customized IT solutions, specifically for Latortue Smiles, which gave them confidence that their IT was in good hands.
No question. Having an IT service provider to manage your IT has multiple benefits. However, to avoid a bad experience, you should take the following factors into account:
There are many generic IT firms, and although skilled and equipped, they may not be familiar with the dental industry. Your dental practice is better off with an MSP that specializes in the dental industry, as they’ll bring experience and knowledge of:
A combination of all these will help you solve problems that a general IT firm may not know how to solve.
No business should have to deal with an MSP who communicates poorly. Partnering with an IT company requires constant communication to solve issues, sometimes in real-time. You should reconsider your options when your MSP takes a long to respond or is challenging to contact whenever you need help.
If an IT issue affects your operations at a serious level and your IT team is unreachable, you risk losing profits and productivity while putting your reputation at stake. You need an IT partner you can easily reach and communicate with about your current business disposition.
When you hire a service provider, you expect a dedicated team of technicians in the dental industry who can not only handle but anticipate your needs as well. You should ascertain your service provider is up to the task and an in-depth understanding of the inner workings of the dentistry industry to fix your practice’s tech-related issues.
Your IT partner’s lack of knowledge in dentistry tech could backfire on you and cause huge legal and financial problems for your practice.
For over two decades, we’ve helped dentists throughout Northern Virginia, Metro Washington DC, and Maryland with their IT support. Our experts have been streamlining dentists’ technology with their clinical and administrative practices to ensure a seamless workflow and can help you too.
Contact us today to help you reduce patient management problems and other IT-related issues so that you can only focus on delivering dental care.
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