Who Is The Top Dental Computer Support Company In The United States?
Managing a small business like a dentist’s office can be a challenge. We can help you free up time and improve your business efficiency with our IT services.
Dental offices aren’t just about filling cavities and treating dental issues. They are small businesses with complex IT needs, including scheduling, accounting and maintaining client records. Most dentists and their office managers wear many hats, from human resources director to accounts receivable clerk to marketing manager.
We don’t think you should have to be your office IT director also. We believe you deserve to spend that time with your patients and your family. That’s why we offer specialized managed IT service package, designed especially for dentists offices and other small practices. At NOVA Computer Solutions, we provide dental computer support and a lot more.
Dental Computer Support and Other IT services
We understand that every dental practice is unique. That’s why at NOVA computer support, we take the time to get to know you, your practice and your hopes and dreams for the future. We don’t try to sell you on a pre-packaged IT plan. We won’t suggest any services until we’ve gotten to know you and your practice. We don’t want you to pay for IT services you won’t ever use or miss out on services that could transform your business. We also know that dental practices can sometimes have cash flow challenges. That’s why we offer installment payment plans for larger IT projects. To give you a feel for what we can do, below are just a few of the many dental computer services we provide:
Strategic IT Planning. At NOVA Computer Solutions, we like to think of our role as being your chief information officer. As such, we help you to manage your IT needs, saving you time and allowing you to be more interactive with your patients. We also give you and your employees the peace of mind that comes with knowing they have someone to turn to in the event of a computer glitch, downtime or other IT problem, someone who is familiar with their computer hardware and their business.
Hardware-as-a-service. One computer solution that has been especially helpful to some of our dental clients is Hardware-as-a-service (HaaS). This allows dental practices to reap the benefits of the latest technology without a significant upfront investment. HaaS provides access to the latest computer hardware and software as well as installation, upgrades, maintenance and support for a fixed monthly fee that allows you to manage your budget more carefully. With this service, we’ll replace your hardware automatically when it comes time for new technology. There’s no worrying about saving for a future, significant investment.
Cloud services. Cloud services are another essential aspect of most IT service plans. We provide cloud storage for your patient records and file that is secure and safe, allowing you easy access to patient records from any Internet-enabled device, while still be secure from cybercriminals and hackers. Cloud services also makes it possible for you to use additional money-saving services, such as VoIP communications and Microsoft Office 365 small business management software.
Wireless networking. Health care providers, including dentists, have unique data security needs. HIPAA laws and proper business practice mandate that you keep your patient’s personal and health information private and protected, not just from outside threats, but also from unauthorized internal eyes. We are very cognizant of that need, so we’ll establish, monitor and upgrade your wireless network as needed to make sure that your computer system and files are accessible to you and your staff, but remain protected against being seen by those who shouldn’t be viewing them.
Hardware and software recommendation and sales. In addition to HaaS, we can help you with all of your hardware and software needs, from office accounting software to the best printers for your front desk. You’re an expert when it comes to treating a patient’s teeth; that doesn’t mean you have to be an IT expert also. We are happy to make recommendations based on our knowledge of your practice and its needs. You can even purchase these items and have them installed by us, saving you additional time and effort.
Computer support. A computer glitch or computer downtime can send your front office into a tailspin. All of a sudden, you can’t process payments efficiently or schedule appointments or print receipts. We provide you with a dedicated team that can help troubleshoot your computer issue without making you wait half a day on hold. Plus, we’re already familiar with your practice and your IT configuration, so you’ll save time by not having to go over all of that information.
Cybersecurity. We can’t emphasize enough how significant keeping your patient and business information protected is to us. At NOVA Computer Solutions, we’ll set up firewalls, encryption and other tools to ensure that your business and patient information is secure from hackers and other unauthorized persons. We will also upgrade your anti-virus software, monitor your system for any threats or unauthorized access, and set up your network so that it’s virtually impossible for unauthorized persons to be able to log into your system.
Dental Computer Support Provided By NOVA Computer Solutions
Located in the greater Washington DC area, NOVA Computer Solutions offers dental computer support and a variety of other quality IT services. We are proud to be a member of the Dental Integrators Association (DIA).
To learn more about how NOVA can help your dental office function more securely and efficiently with quality IT services in the greater Washington DC area, visit NOVA computer solutions.com or contact us at (703) 499-8760.
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NOVA-MAINTAIN Program Terms and Conditions
This Agreement was entered between NOVA Computer Solutions L.L.C. referred to as “NOVA” and the above referenced client also referred to as “Client”. The parties agree to abide by the terms and conditions as set forth in this agreement.
Period of the Agreement: This Agreement is effective as of the contract effective date and remains in effect for 36 months. The contract is renewed automatically after the initial 36 months on a 12 month basis. Upon termination there shall be no refund or credits allowed.
System Maintenance Services: Professional services include, but are not limited to time spent – either at Client or NOVA’s site. (a) Exclusions: Unless so specified, the Covered System does not include any cabling, or any wiring external to the Covered System, telecommunications devices (including modems), peripheral equipment, software. In no event shall the Covered System include removable magnetic or optical media, ink ribbons, toner cartridges, paper or other supplies, expendables or services.
System Maintenance Services: NOVA shall perform Virtual Maintenance Services at least once per month. If client experiences a Major Alarms the client will notify NOVA by telephone. Client shall cooperate with NOVA’s reasonable requests for assistance to determine the cause of the reported problem and whether an on-site Maintenance Service visit is required. NOVA may assist Client with additional services outside the scope of the Maintenance Services. This assistance will be billed at NOVA’s prevailing hourly rate.
Fees: The monthly Fee shall be invoiced in full at the beginning of every month. Any other amounts due hereunder, including the applicable Surcharge Rate or any reimbursable out-of-pocket costs, shall be invoiced monthly as well. The rate for additional time needed per month for System Maintenance Services will depend on the package you select. No Travel Cost Within in 25 Miles of Primary Support Office, Discounted Rate for over 25 miles.
Certain Client Responsibilities: Client shall ensure that: (I) all software and hardware is installed and operated according to applicable manufacturer specifications; (ii) all upgrades and releases have been properly installed; (iii) a uninterrupted and suitable power supply and other environmental conditions have been implemented and maintained; (iv) suitable surge protection devices have been implemented; (v) no other equipment or software having an adverse impact on the system have been introduced; (vi) no repair attempts or other changes have been made other than by or with the express approval of NOVA or the applicable manufacturer, (vii) the systems haven’t been mishandled, neglected, abused, damaged by fire, lightning or water, or otherwise subjected to unusual electrical or physical stress (viii) Client periodically makes and stores in a safe place archival copies of all software and all valuable data. (a) Failure to Comply. NOVA may refuse to provide Service or may treat any such work as Other Billable Maintenance Service at NOVA’s prevailing hourly rate.
Cancellation Policy: NOVA or Customer may cancel this contract for any reason with 90 days written notification.
Limited Warranty: Client must notify NOVA of any dissatisfaction, problems, or concerns within 3 days of the date the services were provided. Client will grant NOVA a reasonable amount of time to resolve problem to Client’s satisfaction. NOVA represents and warrants that it will use its best efforts to perform Maintenance Services in a competent and workmanlike manner.
Limitation of Liability: NOVA shall have no liability or responsibility to Client or any other person or entity with respect to any liability, loss, or damage caused directly or indirectly by a manufacturer or third party equipment or programs sold or provided by a manufacturer or third party. This includes, but not limited to, any interruption of service, loss of business or anticipatory profits, or consequential damages resulting from the use or operation of the equipment. NOVA shall not be liable for any loss of data at any time, under any circumstances. Client is responsible for backing up all its data before NOVA performs any service.
Late Charges, Collections and Attorneys’ Fees: Client will be charged $40.00 for each returned check. Client will be responsible for all attorney fees and costs incurred and collection fees. Any late payment shall be subject to any costs of collection, reasonable legal fees and shall bear interest at the rate of eighteen (18) percent per month or fraction thereof until paid. Client shall pay amounts invoiced under the terms of this Agreement within seven (7) days after receipt of invoice. In any dispute, action, arbitration, bankruptcy, probate, or administrative or judicial proceedings, or any settlement thereof, NOVA shall be entitled to recover attorney’s fees and costs.
Fee Increases: This contract has an automatic 5% increase yearly and NOVA reserves the right to revise fees at any time. NOVA will provide the Client of the updated fee’s, other than the automatic yearly increase, fifteen (15) days prior to the next month’s invoice.
I / We have read and understand the Terms and Conditions above and agree to be bound by them by digitally accepting the attached quote for services.
