For more than three decades, Wong Family Dental has served patients in College Park, Maryland. Founded in 1989 by Dr. Wong’s father, the practice operated using traditional paper charts for many years. When Dr. Arvin Wong took over the practice around 2020, one of his priorities was modernizing the office with a fully digital workflow. […]
For more than three decades, Wong Family Dental has served patients in College Park, Maryland. Founded in 1989 by Dr. Wong’s father, the practice operated using traditional paper charts for many years.
When Dr. Arvin Wong took over the practice around 2020, one of his priorities was modernizing the office with a fully digital workflow.
To support that transition, Wong Family Dental partnered with NOVA Computer Solutions, a dental IT services provider with extensive experience supporting dental practices and their specialized systems.
Since then, NOVA Computer Solutions has helped the practice implement and maintain the technology infrastructure needed to support modern dental software, imaging systems, and secure patient data.
When Dr. Wong assumed leadership of the practice, the office was still operating entirely on paper charts. Moving to a digital environment required implementing a complete IT system capable of supporting modern dental workflows.
“We needed to transition everything from paper charts to a digital system,” Dr. Wong explained.
NOVA Computer Solutions worked closely with the practice to plan and implement the new infrastructure, which included:
Because the work required extensive hardware installation and wiring, NOVA Computer Solutions scheduled much of the project during evenings and weekends to avoid interrupting patient appointments.
“They were very organized,” Dr. Wong said. “They came in after hours and ran wiring through the ceilings so it wouldn’t disrupt patient time.”
The result was a smooth transition from a paper-based workflow to a modern digital dental practice.
Before selecting NOVA Computer Solutions, Dr. Wong evaluated several IT providers. One of the most important factors was finding a company that understood the unique technology requirements of dental practices.
“We were primarily looking at local companies,” Dr. Wong explained. “Convenience was important, but we also wanted someone who had experience with dental systems.”
During the evaluation process, NOVA Computer Solutions stood out because of their familiarity with dental practice technology and software.
“Some companies seemed more focused on general small businesses or veterinary offices,” Dr. Wong said. “NOVA had more experience working with dental practices.”
Clear communication during the early stages of the project also played a role in the decision.
“Communication was very good from the start, and it was easy to reach people like Dan [the owner] when we needed something.”
Today, NOVA Computer Solutions continues to manage the practice’s IT environment and helps ensure systems remain stable and up to date.
Much of this work happens behind the scenes through regular updates and preventative maintenance.
“They’re very proactive,” Dr. Wong said. “Most of the time, everything just runs smoothly, and we don’t really have to think about it.”
NOVA performs routine updates and maintenance on the practice’s technology infrastructure, including servers, network equipment, and security systems. These updates are often performed outside normal business hours so the dental team can continue seeing patients without interruptions.
Protecting patient information is a critical responsibility for healthcare providers.
As a leading cybersecurity solutions provider, NOVA Computer Solutions helps Wong Family Dental maintain a secure IT environment by monitoring systems and performing periodic checks to ensure key security protections remain in place.
“They run screenings and tests to make sure our firewall and systems are secure,” Dr. Wong explained.
This approach allows the practice to maintain compliance with HIPAA privacy requirements while keeping the security process largely hands-off for the dental team.
Although proactive management prevents many problems, quick access to support is still essential when issues do occur.
Wong Family Dental can contact NOVA Computer Solutions through a dedicated support line that opens early in the morning before the practice begins seeing patients.
“They’re quick to respond,” Dr. Wong said. “Often they can fix things remotely or walk us through steps to solve the problem.”
This ability to resolve issues quickly helps minimize downtime and allows the team to stay focused on patient care.
One experience in particular demonstrated the value of having a responsive IT partner. Around 2022, the practice experienced a server crash that prevented staff from accessing digital X-rays, forcing the office to cancel patients for the day.
Without access to imaging systems and patient records, the practice could not operate normally.
NOVA Computer Solutions responded quickly and implemented a temporary solution to restore operations.
“They were able to set up a temporary server over the weekend so we could be up and running by Monday,” Dr. Wong said.
This rapid response allowed the practice to resume operations while a permanent replacement server was ordered and installed.
“That really stood out to me,” Dr. Wong said. “They went above and beyond.”
Since partnering with NOVA Computer Solutions, Wong Family Dental has been able to operate with confidence that its technology systems are being proactively managed and supported.
From the initial transition to digital records to ongoing IT management and security monitoring, NOVA continues to play an important role in keeping the practice’s technology reliable.
“They’re proactive, easy to reach, and quick to respond,” Dr. Wong said. “That’s really important when you’re running a practice.”
For dental practices looking for an IT partner with experience supporting dental technology and workflows, Wong Family Dental strongly recommends NOVA Computer Solutions.
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