12608 Lake Ridge Dr.
Suite B
Woodbridge, VA 22192
This Privacy Policy explains how StorageCraft collects, uses, and shares information about you. We are committed to complying with data protection laws and keeping you informed about our personal information protection practices.
This Privacy Policy (the “Policy”) explains how the StorageCraft Technology group of companies (“StorageCraft”, “we” or “us“) collect, use and share information about you. We have created this Policy in keeping with our commitment to privacy, to comply with global data protection laws and regulations, and to keep you informed about our personal information protection practices. This Policy applies to StorageCraft’s collection and use of personal information belonging to people who visit our websites, employees or other personnel of our customers and/or prospective customers, and others as described herein.
StorageCraft provides information management and business continuity services and solutions (collectively our “Services“) to business customers (our “Customers“). In accessing our Services, our Customers may provide StorageCraft with access to business or other information that may include personal information (we refer to this as “Customer Relationship Information“). This Policy governs how StorageCraft processes Customer Relationship Information. In using our Cloud Products, a Customer may also provide StorageCraft with access to information in backup images that may include personal information of either our Customer or their client (we refer to this as “Backup Information”). In providing our Services, we act as the processor of Backup Information on behalf of, and under the instructions of, our applicable Customer. It is the responsibility of our Customer (or their respective end-customers, if any) to ensure that Backup Information that it collects, backs-up, stores, or otherwise provides StorageCraft access to, through use of our Services, has been collected lawfully and in compliance with applicable data protection laws. Please refer to the Privacy Notice of our applicable Customers for information about the ways in which they process any personal information about you contained in Backup Information.
In general terms, we may collect personal information about you from three sources: (a) personal data you provide to us voluntarily, (b) personal data we collect automatically, and (c) personal information we receive about you from third parties. Each of these sources of personal information is explained in more detail below along with (for the benefit of individuals in the European Economic Area) StorageCraft’s legal basis for processing the personal information.
This is personal information that you choose to provide to us voluntarily, for example when interacting with our websites or using our products and Services. It includes details such as your name, email address, residential address, or other information permitting your identity to be directly or indirectly inferred. It will be apparent to you at the time you provide your information what information is requested, why, and whether the provision of the information is optional or mandatory.
The following are examples of when you may choose to provide personal information to us:
This is information that we collect automatically from the devices of visitors to our websites or users of our Services. This type of information is generally collected for analytics and reporting purposes, for behavioral advertising, to improve advertising and marketing campaigns, and to maintain the security of our products, Services, and websites. The following are examples of information we collect automatically:
This is information that third parties provide to us about you, as opposed to information we collect directly from you. The following are examples of information we receive about you from third parties:
We understand that the security of your personal information is important. We provide appropriate administrative, technical, and physical security controls to protect your personal information. We use appropriate security measures on our websites and in our products and Services to protect against the loss, misuse, and alteration of the information in our control. These security measures include use of Secure Socket Layer (“SSL”), firewalls, intrusion detection and prevention, network monitoring, physical and site security, encryption, and passwords. The Internet, however, is an open environment and information may flow across various networks, some of which employ inadequate security measures, resulting in unauthorized access to information. Transmission of such information is therefore entirely at your own risk. While it is impossible to protect a website or an online product or service completely, StorageCraft works hard to keep your information safe.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone, you should always log out before leaving a site or service to protect access to your information from subsequent users.
If we store information you provide to us, we do so on our secure servers. Details relating to any transactions are transmitted using SSL technology.
StorageCraft will not view the contents of the backup images or files you store using a StorageCraft cloud product unless you request us to for technical support and then only if we are able. StorageCraft and/or its products, however, may access file folder names, file extensions, file size information, and the like in order to deliver cloud products and associated technical support to you.
StorageCraft does not seek to collect or process sensitive personal information and takes affirmative action to avoid the inadvertent collection or processing of such information. If sensitive personal information is provided to StorageCraft by a Customer (or you acting on behalf of a Customer), StorageCraft will process such information in order to provide its cloud products to the Customer and only as instructed by the Customer.
We may disclose your personal information to the following categories of recipients:
If you are an individual from the European Economic Area (EEA), the information that we collect from you, including personal information relating to you or Customer Relationship Information that we process in providing a Service, may be transferred to, and processed by, StorageCraft’s corporate affiliates and service providers outside the EEA for the purposes described in this Policy. Our corporate affiliates and service providers operate around the world.
These affiliates and service providers may be based in territories whose data protection laws are different from those of the country or region in which you are based, but we will always protect your personal information in accordance with this Policy. In addition, we will protect transfers to countries outside the EEA with appropriate safeguards, such as using standard contractual clauses adopted or approved by the European Commission or by certification with the US-EU and/or US-Switzerland Privacy Shield regime.
Further details can be provided upon request.
If you are a resident of the EEA you have the following data protection rights with regard to the processing of your personal information:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
You can exercise any of the above rights at any time by contacting us using the details in Section 16 below.
StorageCraft uses cookie technology (“Cookies“) to collect and use personal information about you, including to serve interest based advertising. For more information about the types of Cookies we use, why we use them, and how you can control Cookies, please see our Cookie Policy.
From time to time, our website may contain links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. We recommend and encourage that you always review the privacy policies of third parties before you provide any personal information or complete any transaction with such parties.
As outlined above, our website may include social media features, such as buttons, tools, or content that link to other companies’ services, (e.g. a Facebook “Like” button). When you interact with these features, information that you have entered into the social media platform may be passed along to us. In addition, when you see or interact with these buttons, tools, or content, or view a StorageCraft website containing them, some information from your browser may automatically be sent to the provider of the social media service. Please read the relevant social media privacy policy of the respective provider for more information regarding its use of that information.
StorageCraft gives you access to a range of information about your account and your interactions with StorageCraft. If you are a user of a StorageCraft web portal, you can view much of the information we have about you. You can also write to us at privacy@eu.storagecraft.com to obtain the information we have about you, as well as change, update or request deletion of that information. To protect your privacy and security, we may require that you complete certain steps to verify your identity before granting you access to your information.
StorageCraft does not knowingly collect personal information from children under the age of 13. If StorageCraft learns that we have collected personal information on a child under the age of 13, we will delete that information from our systems. We encourage you to talk with your children about communicating with strangers and disclosing personal information online.
Please note that we need to retain certain personal information about you and our Customers where we have an ongoing legitimate business need to do so. This for example might include providing you or our Customer with a Service you have requested, to comply with legal or other internal business requirements, such as fraud prevention and accounting purposes. In addition, we retain backup images that our enterprise customers store with us through our cloud products for the duration they instruct.
We will retain and use personal information as necessary to comply with our legal obligations, resolve disputes, protect rights and enforce our agreements. Although it is not always possible to delete all instances of an individual’s personal information from all backup media, our backup media is protected by robust physical security measures, as well as encryption, and is disposed of securely when the media is retired.
If you do not wish to receive certain communications from StorageCraft, you may send an email to the email address for your geographical region identified in Section 16 below to tell us which communications you prefer. Alternatively, you can click on the unsubscribe link that is included in any promotional or marketing e-mails that we may send to you from time to time.
We reserve the right to modify this Policy at any time. If we make any material changes to this Policy, we will endeavor to provide you with advance notice of this, for example by posting a notice on our website or (where appropriate) through more direct means, such as e-mail. Your continued use of any portion of this website after the “last update” date, which is the effective date of any such changes, will constitute your acceptance of those changes. Please check our websites for the most current version.
We welcome any queries, comments or requests you may have regarding this Privacy Policy, or about our privacy practices in general. If you wish to contact us, you can do so by the following means:
If you are an individual resident in the United States: Please contact us in writing at StorageCraft Technology Corporation, 380 Data Drive, Suite 300, Draper, UT 84020, Attn: Legal or by e-mail at privacy@storagecraft.com; or
If you are an individual resident outside of the United States: Please contact us in writing at StorageCraft Technology, Tellengana House, Blackrock Road, Cork, Ireland, Attn: Legal or by e-mail at privacy@eu.storagecraft.com.
If you are a resident of the EEA StorageCraft Technology is the data controller of your personal data (other than any personal information contained within Backup Information that StorageCraft hosts on behalf of its Customers, in respect of which the relevant Customer or its customer is the data controller). You can contact StorageCraft Technology using the details provided above.
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