Opening A New Dental Practice? Read How NOVA Computer Solutions Helped Another Dentist Create a Practical, Secure Infrastructure When Dr. Kouros Hedayati took over Breeze Dental in Fairfax, Virginia in 2017, he inherited an established dental practice along with its existing technology infrastructure. The previous owner, Dr. Stringham, recommended NOVA Computer Solutions as the practice’s […]
When Dr. Kouros Hedayati took over Breeze Dental in Fairfax, Virginia in 2017, he inherited an established dental practice along with its existing technology infrastructure. The previous owner, Dr. Stringham, recommended NOVA Computer Solutions as the practice’s dental IT provider, describing them as one of the most reliable vendors he had worked with.
For Dr. Hedayati, stepping into practice ownership meant evaluating the condition of the practice’s technology and determining what needed to be upgraded while managing the financial realities of purchasing a business.
NOVA Computer Solutions helped Breeze Dental create a practical, long-term technology strategy that allowed the practice to modernize its systems gradually rather than requiring large upfront investments.
When Dr. Hedayati first assumed ownership of Breeze Dental, understanding the office’s technology environment was an immediate priority. NOVA Computer Solutions conducted an initial assessment of the practice’s systems and helped outline what needed to be upgraded and when.
“That evaluation was really helpful,” Dr. Hedayati explained. “As a new owner, you’re trying to understand what you’ve inherited and what needs to be upgraded.”
What stood out most during this early stage was NOVA Computer Solutions’s approach to planning. Rather than recommending immediate large purchases or pushing significant equipment replacements, NOVA Computer Solutions worked with the practice to develop a realistic timeline for upgrades.
“They didn’t try to sell us everything right away,” Dr. Hedayati said. “They helped us create a game plan so we could upgrade things gradually.”
Over the following eight to nine years, Breeze Dental worked with NOVA Computer Solutions to gradually upgrade the practice’s technology infrastructure. This phased approach allowed the office to modernize its systems while avoiding the financial strain of replacing everything at once.
“As a new owner, you’re already taking on a lot of debt,” Dr. Hedayati explained. “Having a partner who understands that and helps you plan upgrades over time is extremely valuable.”
Through this collaborative process, the dental practice’s systems have now been brought fully up to date.
Like many established dental offices, Breeze Dental inherited a mix of older and newer technology. Introducing new equipment or software can create compatibility challenges, particularly when specialized dental hardware, such as imaging sensors, is involved. Dr. Hedayati says NOVA Computer Solutions’ familiarity with dental technology has helped the practice avoid many potential problems.
“They’re very familiar with dental systems,” he explained. “When we introduce new equipment or software, they anticipate compatibility issues ahead of time.”
By researching integrations in advance, NOVA Computer Solutions helps ensure upgrades proceed smoothly while older systems can be phased out gradually.
Another critical area where NOVA Computer Solutions has supported Breeze Dental is implementing modern cybersecurity solutions. Around the time of the COVID pandemic, NOVA Computer Solutions helped educate the practice about increasing cyber threats affecting healthcare providers and dental offices.
“They were ahead of the curve when it came to cybersecurity,” Dr. Hedayati said.
Although implementing stronger protections required investment, the education provided by NOVA Computer Solutions helped the practice understand why preventative cybersecurity measures were necessary. The importance of this approach became especially clear when several dental practices in Maryland experienced cyberattacks that locked their systems and prevented access to patient data for months.
Because Breeze Dental had already implemented preventative protections, the practice has experienced no security incidents to date.
In addition to day-to-day support, NOVA Computer Solutions works with Breeze Dental through regular strategic planning meetings. These meetings help the practice stay ahead of future technology needs while ensuring existing systems remain stable and well-maintained.
Early meetings focus on planning and upcoming projects, mid-year meetings review system performance and maintenance needs, and the final meeting of the year focuses on preparing for the following year.
This structured approach allows the practice to make thoughtful technology decisions rather than reacting to unexpected problems.
Although most technology improvements are carefully planned, occasional challenges can still arise when integrating complex systems. Dr. Hedayati says NOVA Computer Solutions has consistently helped the practice resolve issues quickly and effectively.
“They’ve always found a solution,” he said. “If they can’t fix something directly, they’ll work with the vendor to figure out a solution.”
Support requests can be submitted through NOVA Computer Solutions’ ticketing system or by phone, and the practice also has direct access to its account manager when needed.
After nearly a decade of working together, NOVA Computer Solutions has become a trusted technology partner for Breeze Dental. From helping a new practice owner evaluate inherited systems to gradually modernizing the office’s infrastructure and implementing strong cybersecurity protections, NOVA Computer Solutions continues to support the practice’s long-term success.
“They’re proactive, flexible, and easy to work with,” Dr. Hedayati said. “Working with NOVA Computer Solutions takes one big headache off your plate as a business owner.”
For dental practices looking for an IT partner that understands the unique technology challenges of dental offices, Breeze Dental strongly recommends NOVA Computer Solutions.
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