When a Gainesville, VA Dental Practice Needed Responsive, Specialized IT Support, They Chose NOVA Computer Solutions About Alvorada Dentistry Located in Gainesville, Virginia, Alvorada Dentistry is a modern dental practice led by Dr. Moore that combines advanced technology with compassionate, patient-centered care. The practice utilizes cutting-edge equipment including iTero scanners, 3D printers, and Glidewell milling […]
Located in Gainesville, Virginia, Alvorada Dentistry is a modern dental practice led by Dr. Moore that combines advanced technology with compassionate, patient-centered care. The practice utilizes cutting-edge equipment including iTero scanners, 3D printers, and Glidewell milling machines to provide precise dental solutions to their community.
Like many healthcare practices, Alvorada Dentistry relies heavily on their technology infrastructure. From patient records and digital imaging to appointment scheduling and billing systems, their entire operation depends on secure, reliable IT systems that protect sensitive patient data while enabling efficient daily workflows.
Dental practices tend to face unique IT challenges that go far beyond typical small business needs:
HIPAA Compliance Requirements: Dental offices must maintain strict security protocols to protect patient health information, with severe penalties for data breaches.
Mission-Critical Systems: Appointment systems, digital x-rays, practice management software, and billing systems must run flawlessly throughout the day.
Advanced Equipment Integration: Modern dental technology requires seamless network integration, from intraoral scanners to digital radiography systems.
Data Security: Patient records contain highly sensitive personal and medical information that make dental practices attractive targets for cybercriminals.
For Alvorada Dentistry, finding an IT partner they could truly trust became essential.
The Challenge: Finding a Trusted IT Partner After Their Previous Provider’s Security Incident
When Alvorada Dentistry needed to find a new IT provider, the stakes were high. Their previous IT company had experienced a data breach that affected multiple offices, ultimately leading that IT company to close its doors. The practice needed to find a partner they could trust with their most critical systems and sensitive patient data.
“Our previous IT company ended up with a breach, which caused us to lose our database and other information,” explains Lindy Dohmen, Dental Office Manager at Alvorada Dentistry. “We were not the only office so they ended up going out of business.“
Dr. Moore’s husband, who had IT experience, took the lead in researching potential providers. Given what they’d just experienced, he was particularly thorough in his evaluation. “Dr Moore her husband at the time worked in IT and he researched all the IT companies around and decided that NOVA Computer Solutions was worth a try,” Dohmen recalls. His careful selection process would prove to be exactly what the practice needed.
The Solution: Comprehensive Security and Exceptional Support
From the beginning, NOVA Computer Solutions took a comprehensive approach to Alvorada Dentistry’s IT needs, implementing security measures and support systems designed to keep the practice running smoothly and securely.
NOVA implemented robust security measures that provide the level of protection Alvorada Dentistry required:
The difference is immediately noticeable. “Pretty strong as we have tried to download a particular program and were unable to due to the securities,” Dohmen notes. “Besides the normal security on the server I know they also add extra protection for each individual computer.“
One of the most striking differences has been NOVA’s responsiveness and communication approach. “Normally within an hour of submitting a ticket through email someone will be in touch to fix it/look at it,” says Dohmen. “There is always contact while they are fixing something to keep you up to date. When they are finished there is opportunity to give feedback every time.“
For a busy dental practice, this responsiveness is critical. With team members available starting at 6:00 AM, issues can be addressed before the first patient arrives. “If it is urgent there are people available starting at 6am so I know if I am here before patients start and notice an issue I can already have someone looking at it before other employees even come into the office,” Dohmen explains.
NOVA’s commitment to client success extends well beyond standard business hours. When asked about times they’ve gone above and beyond, Dohmen shares a specific example: “There has been a couple of times. Ones when there were issues with the internet I stayed behind late at the office trying to figure it out and Spencer and Megan were so nice to help me through this after hours. It got fixed for the next day thankfully!“
From day one, NOVA has assigned consistent technical support to Alvorada Dentistry, building a relationship that has been instrumental in the practice’s success. This continuity meant seamless assistance during their new office setup, including recommending a trusted team for network wiring installation. The familiarity allows NOVA to consistently provide multiple solution options tailored to the practice’s unique needs and preferences.
The Results: Security, Reliability, and True Partnership
After their previous experience, security was paramount for Alvorada Dentistry. NOVA’s multi-layered approach has given them the peace of mind they needed to focus on patient care rather than IT concerns.
With sub-one-hour response times and proactive early morning coverage, technology issues are resolved quickly with minimal impact on patient care. “Like I said, within an hour you almost always have a response to your ticket,” Dohmen confirms.
The ultimate measure of satisfaction comes when asked what she would tell other practices considering NOVA. Dohmen’s response is emphatic: “I would recommend Nova Computer Solutions to other offices in a heartbeat.“
Key Takeaways for Dental Practices
Alvorada Dentistry’s experience demonstrates several critical lessons:
Security Requires Multiple Layers: Server security plus individual workstation protection creates the redundancy needed to protect sensitive patient data.
Response Time Directly Impacts Patient Care: Sub-one-hour response times minimize disruption and keep the practice running smoothly.
Consistency Creates Value: Having a dedicated technician who knows your practice inside and out is invaluable.
After-Hours Support Is Essential: Technology issues don’t respect office hours, and neither should your IT provider.
Partnership Means Recommendations: A provider who recommends other trusted vendors demonstrates investment in your overall success.
About NOVA Computer Solutions
NOVA Computer Solutions provides dental IT support to practices throughout Northern Virginia, the Washington DC Metro area, and nationwide. With a focus on professional, reliable computer networking services and solutions, NOVA delivers streamlined technology that supports practice growth at prices that work for small businesses. By leveraging industry best practices and proven workflow procedures, NOVA ensures IT systems run at full speed to support daily operations.
Ready to experience the NOVA difference? Contact NOVA Computer Solutions today to learn how we can provide the security, reliability, and partnership your dental practice deserves.
“I would recommend NOVA Computer Solutions to other offices in a heartbeat.”
— Lindy Dohmen, Dental Office Manager, Alvorada Dentistry
You can view the full case study PDF here.
